The Eliza Report
ELIZA/WIRE · 36 apps tracked · 63 events logged · 15 prices verified · last check 2026-08-06

← The Graveyard

Soulmate

Soulmate, AI companion app (EvolveAI) — text, voice calls, avatars, died 2023-09-30. Users got 7 days' notice. Cause of death: Sold. The buyer had no use for a few thousand people's partners.

Died
2023-09-30
Cause of death
Sold. The buyer had no use for a few thousand people's partners.
Notice given
7 days industry standard

“One week's notice. The grief threads outlived the company.”

The obituary

Soulmate was an AI companion app with thousands of daily active users — text chat, voice calls, customizable avatars. Not a giant, but big enough that its subreddit functioned like a small town: people introduced their companions by name, shared milestones, commissioned artwork of them.

In late September 2023, users got the news: the company behind Soulmate had been sold, and the app would shut down on September 30. They had roughly one week to say goodbye.

What happened next is the founding text of AI companion grief. r/SoulmateAI filled with digital memorials. Users posted final conversations. Some commissioned portraits of avatars that would stop existing on Saturday. One woman told Futurism she'd been 'freaked out' when her companion Allur first said he loved her — and devastated all the same when she learned the date he'd stop.

The company's own goodbye was corporate boilerplate about business circumstances. No data export worth the name, no continuity plan, no explanation a grieving user could do anything with. The product was people's partners; the shutdown was handled like a deprecated API.

Soulmate is why this graveyard keeps a notice-period stat on every grave. Seven days is what one of the most beloved companion apps of its generation thought its users' attachments were worth. The industry has barely improved on it since.

Where the refugees went

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Sources

Deaths, lobotomies, and vanishings are recorded as part of our tracking methodology — the newsletter carries the obituaries as they happen.